Question 1

How long does shipping take?

Accepted Answer

All TheStillCat products are made to order, which means production begins once you place your order. Production typically takes 2 to 5 business days depending on the product type and current demand. After production, shipping times vary based on your location and the nearest fulfillment center. We operate fulfillment centers in the United States, European Union, United Kingdom, Canada, and Australia, so your order is printed and shipped from the facility closest to you. This regional approach reduces transit times and environmental impact. Once your order ships, you will receive a tracking email so you can follow its journey. For a more precise delivery estimate tailored to your country and chosen product, check the shipping information displayed on each product page.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship to customers in 13 countries worldwide including the United States, United Kingdom, Canada, Australia, Germany, France, Japan, Brazil, Italy, Spain, Netherlands, Portugal, and New Zealand. You can select your country by clicking the flag icon at the top of the page, which adjusts prices to your local currency, shows accurate shipping estimates, and displays product availability for your region. Orders are fulfilled through regional print partners located in the US, EU, UK, Canada, and Australia, meaning your items are produced at the facility nearest to you for faster delivery. International shipping costs and delivery times are calculated at checkout based on your specific location and the products in your cart.

Question 3

How do I track my order?

Accepted Answer

Once your order enters production, you will receive an email confirmation with your order details. When the finished product ships from our fulfillment center, you will receive a second email containing your tracking number and a link to the carrier's tracking page. You can also visit our order tracking page at any time and enter your order number along with the email address used at checkout to see real-time status updates. Tracking information typically becomes available within 24 hours of shipment. If you have not received a shipping confirmation within 7 business days of placing your order, please reach out to us through our contact page and we will investigate promptly.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through Stripe, the world's leading payment processor. This includes Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay. Depending on your region, additional local payment methods may be available at checkout. All transactions are processed securely through Stripe's PCI-compliant infrastructure, which means we never store or have access to your full credit card details. Your payment information is encrypted end-to-end throughout the entire transaction process. Prices are displayed in your local currency based on your selected country, and you are charged in that currency at checkout with no hidden conversion fees from our end. If you encounter any payment issues, please contact our support team for assistance.

Question 5

Do you offer bulk or corporate discounts?

Accepted Answer

Yes, we offer volume discounts for orders of 10 or more items, and the discount increases with larger quantities. This is popular with interior designers, Airbnb hosts, corporate offices, and event planners looking for unique decor or branded gifts. For bulk orders, we can also help you curate a selection from our collections that fits a specific theme, color palette, or room aesthetic. To request a custom quote for your bulk order, please reach out through our contact page with details about the quantity, product types, and any design preferences you have. We typically respond to bulk inquiries within one to two business days.

Question 6

What products do you sell?

Accepted Answer

TheStillCat offers a curated selection of home decor and lifestyle products featuring original, exclusive artwork. Our product range includes wall art (canvas prints, metal prints, framed prints, and paper art prints), jigsaw puzzles, phone cases for iPhone and Samsung devices, ceramic mugs, decorative throw pillows, spiral-bound notebooks, greeting cards, and caps. Every design is original to TheStillCat and not available anywhere else. We regularly add new designs and product types, so check back often or browse our collections to discover something new.

Question 7

What sizes are available for wall art?

Accepted Answer

Our wall art is available in a variety of sizes to suit any space. Canvas prints typically come in sizes ranging from small (8x10 inches) through medium (16x20 and 18x24 inches) up to large statement pieces (24x36 and 30x40 inches). Metal prints and framed prints are available in similar size options. The exact sizes available depend on the specific design and print format you choose, and all available options are displayed on each product's detail page. If you are looking for a specific size for a particular wall, we recommend measuring your space first and checking the product page for the dimensions that best fit. Each listing includes detailed size specifications in both inches and centimeters.

Question 8

What materials are used for your products?

Accepted Answer

We use premium materials selected for durability and visual quality. Canvas prints are produced on artist-grade poly-cotton blend canvas with archival-quality inks and gallery-wrapped around solid wood stretcher bars, ready to hang right out of the box. Metal prints use a dye-sublimation process on high-definition aluminum for vivid colors and a modern, frameless look. Framed prints use heavyweight acid-free paper with solid wood frames and shatter-resistant acrylic glazing. Mugs are made from high-quality ceramic with dishwasher-safe printing. Pillows feature a soft spun polyester cover with a concealed zipper. Phone cases are constructed from impact-resistant polycarbonate or TPU depending on the model. All printing uses industry-leading inks rated for long-lasting color fidelity.

Question 9

How should I care for my products?

Accepted Answer

Care instructions vary by product type. For canvas and metal wall art, dust gently with a soft, dry cloth and avoid direct sunlight to preserve colors over time. Do not use chemical cleaners or abrasive materials on printed surfaces. Ceramic mugs are dishwasher safe, though hand washing will best preserve the print vibrancy over years of use. Throw pillows have removable covers with a concealed zipper that can be machine washed on a gentle cycle with cold water and tumble dried on low heat. Phone cases should be cleaned with a damp cloth and mild soap if needed. For framed prints, clean the acrylic glazing with a soft lint-free cloth. Notebooks and greeting cards should be stored in a dry environment away from moisture.

Question 10

Are your designs truly original and exclusive?

Accepted Answer

Yes, every single design sold on TheStillCat is original and exclusive to our store. You will not find these designs on any other marketplace or retail platform. Our designs span over 20 distinct artistic styles including abstract, minimalist, watercolor, impressionist, pop art, geometric, vintage, and retro among others. We curate our catalog carefully to ensure each piece is distinctive and high quality. This exclusivity means that when you purchase from us, you are getting artwork that no one else has, making it a truly unique addition to your home or a thoughtful gift for someone special.

Question 11

What is your return policy?

Accepted Answer

Because all TheStillCat products are made to order and printed specifically for each customer, we are unable to accept returns or exchanges. Each item is produced individually after you place your order, which means it cannot be resold. However, your satisfaction is extremely important to us. If you receive a product that is damaged during shipping, has a printing defect, or does not match what was shown on the product page, please contact our support team with photos of the issue and your order number. We will work with you to find a resolution, which may include a reprint or refund at our discretion. For complete details, please review our return policy page at thestillcat.com.

Question 12

What if I receive a damaged or defective product?

Accepted Answer

If your order arrives damaged or with a printing defect, we want to make it right. Please contact us within 14 days of receiving your order and include clear photos showing the damage or defect along with your order number. Our support team will review your claim promptly and work with you to resolve the issue. Depending on the nature of the problem, we may arrange for a replacement to be printed and shipped to you at no additional cost, or issue a refund. Please do not discard the damaged item until our team has reviewed your claim, as we may request additional photos. We aim to respond to all support inquiries within one to two business days.

Question 13

How do I contact customer support?

Accepted Answer

You can reach our customer support team through the contact page on our website, where you can submit a detailed message about your inquiry. You can also email us directly at contact@thestillcat.com. When reaching out about an existing order, please include your order number and the email address used at checkout so we can locate your order quickly. For product questions, feel free to include a link to the specific item you are asking about. Our team typically responds within one to two business days. We are committed to providing helpful and thorough support, whether you have questions about sizing, product details, shipping timelines, or anything else related to your shopping experience.

Question 14

Is my personal and payment information secure?

Accepted Answer

Absolutely. We take the security of your personal data very seriously. All payment processing is handled by Stripe, which is PCI DSS Level 1 certified, the highest level of security certification in the payments industry. We never store your full credit card number, expiration date, or CVC on our servers. Your connection to our site is encrypted via HTTPS, ensuring that all data transmitted between your browser and our servers is protected. We only collect the information necessary to process your order and provide customer support. We do not sell or share your personal information with third parties for marketing purposes. For analytics and site improvement, we use anonymized and aggregated data to understand shopping patterns and enhance your experience.

Question 15

How does the AI personalization work?

Accepted Answer

Our AI technology allows you to explore and customize designs tailored to your preferences. When you browse our store, you will find thousands of curated designs organized by artistic style, color palette, room type, and theme. The AI-powered system helps generate unique design variations so that every piece in our catalog is one of a kind. You can browse through different styles and themes to find artwork that perfectly matches your space and taste. The technology behind our designs ensures that each piece maintains high artistic quality while being completely original and exclusive to TheStillCat. This means you are not selecting from generic stock images but rather from a thoughtfully generated collection of distinctive artwork.

Question 16

Can I request a custom design?

Accepted Answer

While we do not currently offer a fully custom design service where you upload your own images, our extensive catalog of thousands of exclusive designs across more than 20 artistic styles means you are very likely to find something that fits your vision. You can browse by style, theme, room type, or color palette to narrow down options. If you have a specific concept in mind and are ordering in bulk, reach out through our contact page and we may be able to help curate a selection that matches your needs. We are always expanding our design catalog and welcome suggestions for new styles or themes.

Question 17

How do I choose the right art for my room?

Accepted Answer

We have organized our collections by room type to make it easy for you. Browse our living room, bedroom, office, kitchen, nursery, or bathroom collections to find pieces curated for each space. When selecting wall art, consider the size of your wall, existing color scheme, and the mood you want to create. For large blank walls, a single oversized canvas creates a bold focal point. For gallery walls, mix smaller prints in complementary styles. Our product mockups show each design in a room context to help you visualize how it will look in your own space.

Question 18

Do your products make good gifts?

Accepted Answer

TheStillCat products make excellent gifts because every design is original and exclusive, meaning your recipient will have something truly unique. Our jigsaw puzzles are a popular choice for family gifts and gatherings. Mugs make thoughtful everyday gifts, while wall art is ideal for housewarmings, weddings, and new home celebrations. Our nursery collections are perfect for new parents, and greeting cards add an artistic touch to any occasion. Since products are made to order, we recommend ordering at least 10 business days before a gift-giving occasion to allow for production and shipping. You can ship directly to the recipient's address at checkout.

Question 19

How do I become an affiliate?

Accepted Answer

Our affiliate program allows you to create personalized catalogs and earn commissions on every sale you refer. As an affiliate, you get access to your own dashboard where you can track clicks, conversions, and earnings in real time. The program is open to content creators, interior designers, bloggers, social media influencers, and anyone with an audience that appreciates unique art and home decor. You can sign up and learn more about commission rates and program details on our affiliates portal at affiliates.thestillcat.com. Once approved, you will receive unique referral links that you can share across your platforms. There is no cost to join, and payouts are processed regularly for all qualifying commissions.

Frequently Asked Questions

Ordering & Shipping

Products & Quality

Returns & Support

Design & Customization

Frequently Asked Questions

Ordering & Shipping

Products & Quality

Returns & Support

Design & Customization

Frequently Asked Questions

Ordering & Shipping

Products & Quality

Returns & Support

Design & Customization